Your Questions, Answered

  • Processing Time

    All orders are processed within 1–3 business days (excluding weekends and South Korean public holidays) after receiving your order confirmation email.

    Countries We Ship To

    We currently ship internationally to the Asia, North America, and Europe via Korea Post EMS.

    Estimated Delivery Time & Fee

    Asia-Pacific: 3–7 business days, fee $20 (Free over $500), North America 5–10 business days, fee $30 (Free over $500), Europe 7–1 4 business days, fee $30 (Free over $500)

    Please note: Delivery times and shipping costs are estimates and cannot be guaranteed due to potential customs clearance delays.

    Customs, Duties, and Taxes (DAP / DDU)

    All international orders are shipped Delivered At Place (DAP), also known as Delivered Duty Unpaid (DDU).

    • International shipments may be subject to import taxes, duties, and customs fees levied by the destination country once the shipment arrives.

    • All additional customs charges are the sole responsibility of the customer. Studiolo Seoul has no control over these charges and cannot predict what they may be.

    Refused / Unclaimed Packages

    If a package is returned to us because it was refused, unclaimed at customs, or dropped due to an incorrect shipping address, the customer will be responsible for the original shipping costs plus any return shipping and customs fees incurred by Studiolo Seoul. These costs will be deducted from your total product refund.

  • We want you to love your silk scarf! If you are not satisfied, we accept returns under the following conditions.

    Return Window

    • Standard International Orders: You must request a return within 14 days of receiving your package.

    • EU Customers: In accordance with EU law, EU buyers have a 14-day statutory right of withdrawal starting from the day of receipt.

    Item Condition & Silk Care Disclaimer

    Because silk is a delicate luxury material, all returned items must be:

    1. Unworn, unwashed, and undamaged.

    2. In their original condition with all tags and original packaging attached.

    3. Free of makeup stains, perfume, pet hair, or odor.

    We reserve the right to deny a refund or charge a restock/cleaning fee if the item is returned damaged or not in original condition.

    How to Request a Return

    1. Contact us at [your support email] with your order number and reason for return.

    2. Once approved, you will receive instructions on how and where to send your package.

    3. Pack the scarf securely to avoid damage during transit.

    Return Shipping Costs

    • Customers are responsible for paying all return shipping costs, including tracking and shipping insurance. Original shipping charges are non-refundable.

    • We strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

    Damaged, Defective, or Incorrect Items

    Please inspect your order upon receipt and contact us within 48 hours at [your support email] if the item is defective, damaged, or if you receive the wrong item. Please include photo evidence in your email. We will cover the return shipping costs for proven defective or incorrect items and send a replacement or full refund.

  • Natural Silk Material & Handcrafting

    Our scarves are made with 100% natural silk or blended with other natural fibers. Due to the inherent nature of silk fibers, subtle variations in thread density, slight slubs, or hand-rolled hem differences are normal characteristics of authentic silk craft and are not considered manufacturing defects.

    Color Accuracy Disclaimer

    We make every effort to display the true colors of our silk scarves as accurately as possible. However, actual colors may vary slightly depending on individual monitor calibrations, device screens, and studio lighting conditions.

    Care & Maintenance

    Studiolo Seoul is not liable for damage resulting from improper cleaning, handling, or washing. Silk should strictly be dry-cleaned or gently hand-washed using neutral silk detergent in cool water according to our Care Guide.

    Governing Law

    These terms and policies shall be governed by and construed in accordance with the laws of the Republic of Korea. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Seoul, South Korea.

  • Effective Date: September 15, 2026 Last Updated: September 15, 2026

    Studiolo Seoul is located in Seoul, South Korea, operates www.studioloseoul.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products.

    1. Information We Collect

    We collect personal information that you provide directly to us, as well as data collected automatically when you navigate our site:

    • Account & Order Information: Name, shipping address, billing address, email address, phone number, and payment details (processed securely via our third-party payment gateways; we do not store full credit card details).

    • Communications: Any information you provide when contacting customer support or subscribing to our newsletter.

    • Automatically Collected Data: IP address, device type, browser version, time zone, operating system, pages viewed, and cookies/tracking technologies.

    2. How We Use Your Information (Legal Basis under GDPR)

    We process your personal data under the following legal bases:

    PurposeLegal Basis (GDPR)Fulfilling Orders & Shipping: Processing payments, shipping scarves globally, and handling returns.Performance of a ContractCustomer Support: Answering queries, order updates, and technical support.Legitimate Interests / Contractual NecessityMarketing Communications: Sending newsletters or promotions (if opted-in).Consent (withdrawable at any time)Site Optimization & Security: Preventing fraud and improving user experience.Legitimate InterestsLegal Compliance: Fulfilling tax, customs, and South Korean export requirements.Compliance with Legal Obligations

    3. International Data Transfers

    Our operations and main servers are located in South Korea. When you place an order, your personal data is transferred to, stored, and processed in South Korea.

    • EU/EEA Residents: South Korea was granted an Adequacy Decision by the European Commission, ensuring that your personal data receives a level of protection essentially equivalent to that guaranteed under EU law when transferred to South Korea.

    • Other Global Buyers: By submitting your personal data or making a purchase, you acknowledge and agree to the transfer and processing of your information in South Korea.

    4. Sharing Your Information

    We do not sell, rent, or trade your personal information. We only share data with trusted third-party service providers necessary to operate our business:

    • Logistics & Carriers: Korea Post, DHL, FedEx, or regional delivery partners to fulfill your shipment.

    • Payment Processors: [e.g., Stripe, PayPal, Shopify Payments] for secure transaction processing.

    • E-Commerce & Analytics Platforms: [e.g., Shopify, Google Analytics] for site operations and performance tracking.

    All third-party providers are contractually required to maintain the confidentiality and security of your data.

    5. European Union (GDPR) Privacy Rights

    If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the following rights regarding your personal data:

    • Right to Access: Request a copy of the personal data we hold about you.

    • Right to Rectification: Request correction of inaccurate or incomplete data.

    • Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal retention obligations (e.g., tax/accounting records).

    • Right to Restrict or Object to Processing: Object to direct marketing or request restricted processing.

    • Right to Data Portability: Request transfer of your data to another controller in a structured format.

    To exercise these rights, email us at [your support email]. You also have the right to lodge a complaint with your local Data Protection Authority.

    6. California Consumer Privacy Act (CCPA/CPRA) Disclosures

    This section applies solely to residents of California, USA.

    • Notice of Collection: In the preceding 12 months, we have collected the following categories of personal information: Identifiers (name, email, address), Commercial Information (purchase history), Internet Activity (IP address, site interactions), and Geolocation Data.

    • No Sale or Sharing for Cross-Context Behavioral Advertising: We do not sell your personal information or share it for cross-context behavioral advertising within the meaning of the CCPA.

    • California Rights: California residents have the right to:

      1. Know what personal information is collected, disclosed, or sold.

      2. Request deletion of their personal information.

      3. Correct inaccurate personal information.

      4. Opt-out of the sale/sharing of personal data (we do not sell data).

      5. Non-discrimination for exercising privacy rights.

    • Exercising Your Rights: To submit a verifiable consumer request, please email [your support email]. You may designate an authorized agent to make a request on your behalf.

    7. Data Retention & Security

    We retain personal information only as long as necessary to fulfill order processing, legal obligations, tax filings, and dispute resolutions. We implement technical and organizational measures (including SSL encryption) to protect your data against unauthorized access, loss, or misuse.

    8. Cookies

    We use functional, performance, and marketing cookies. You can manage your cookie preferences through your browser settings or via our site’s cookie consent banner.

    9. Contact Us

    If you have questions, comments, or requests regarding this Privacy Policy or wish to exercise your rights, please contact our Data Protection Coordinator: